Privacy policy
This Privacy Policy describes how www.luckysimons.com collects, uses and discloses your Personal Information when you visit or make a purchase on the Site.
Contact
After reviewing this policy, if you have additional questions, would like more information about our privacy practices, or would like to make a complaint, please contact us by email at customer@luckysimons.com or by post using the details provided below:
using the details provided below: Avenida José Malhoa 2, Escritorio 1.1, 1070-325 Lisboa, Lisboa, Portugal
Collection of personal information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information." Please see the list below for more information about what Personal Information we collect and why.
- Device information
- Purpose of collection: to load the Site accurately for you and to perform analysis on Site usage to optimize our Site.
- Collection Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGY USED] .
- Disclosure for business purposes: shared with our processor Shopify , Facebook, Instagram, Tiktok , American Xpress, Apple Pay,Google Play, Mastercard , Multibanco , Paypal , Shop Pay , Union Pay .
- Personal information collected: web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site
- Order information
- Purpose of collection: to provide you with products or services to fulfill our contract, to process your payment information, to arrange shipping and provide you with invoices and/or order confirmations, to communicate with you, to examine our orders for possible risks or fraud. and when in line with the preferences you have shared with us, provide you with information or advertising related to our products or services.
- Collection Source: Collected from you.
- Disclosure for Business Purposes: Shared with our processor Shopify [ADD ANY OTHER PROVIDERS WITH WHOM YOU SHARE THIS INFORMATION. FOR EXAMPLE, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS] .
- Personal information collected: name, billing address, shipping address, payment information (including credit card numbers [INSERT ANY OTHER ACCEPTED PAYMENT TYPE] ), email address, and phone number.
- Customer support information
- Collection objective:
- Collection Source:
- Disclosure for commercial purposes:
- Personal information collected: [INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]
- Purpose of collection: to provide customer support.
- Collection Source: Collected from you
- Disclosure for commercial purposes: [ADD ANY PROVIDERS USED TO PROVIDE CUSTOMER SUPPORT]
- Personal information collected: [ADD ANY MODIFICATIONS TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NECESSARY.]
Minors
The Site is not intended for persons under the age of [INSERT AGE] . We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address above to request deletion.
Share personal information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example :
- We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy .
- "We use Facebook and Instagram to interact with our community and promote our products/services. You can review Facebook's privacy policy here: https://www.facebook.com/policy.php and Instagram's here: https:// help.instagram.com/519522125107875 ."
- "To share creative content and reach a broader audience, we use TikTok . Read more about how TikTok handles your personal data in its privacy policy: https://www.tiktok.com/legal/privacy-policy ."
- "Our emails and newsletters are managed through Mailchimp . Mailchimp 's privacy policy can be found at: https://mailchimp.com/legal/privacy/. If you wish to stop receiving communications from us, you can unsubscribe by following the instructions in our emails or by contacting us directly."
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example :
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/ . You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .
- We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy .
- "We use Facebook and Instagram to interact with our community and promote our products/services. You can review Facebook's privacy policy here: https://www.facebook.com/policy.php and Instagram's here: https:// help.instagram.com/519522125107875 ."
- "To share creative content and reach a broader audience, we use TikTok . Read more about how TikTok handles your personal data in its privacy policy: https://www.tiktok.com/legal/privacy-policy ."
- "Our emails and newsletters are managed through Mailchimp . Mailchimp 's privacy policy can be found at: https://mailchimp.com/legal/privacy/. If you wish to stop receiving communications from us, you can unsubscribe by following the instructions in our emails or by contacting us directly."
- We use Shopify Audiences to help us show ads on other websites with our advertising partners to shoppers who have made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences , through which other Shopify merchants may make offers that may be of interest to you.
- We share information about your use of the Site, your purchases, and your interaction with our advertisements on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (which you may accept, depending on your location).
To learn more about how targeted advertising works, you can visit Network Advertising 's educational page Initiative ("NAI") at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .
You can opt out of targeted advertising:
- FACEBOOK: https://www.facebook.com/settings/?tab=ads
- GOOGLE: https://www.google.com/settings/ads/anonymous
- BING: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads ]
Additionally, you may opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/ .
Use of personal information
We use your personal information to provide you with our services, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you updated about new products, services and offers.
Legal base
In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following legal bases:
- Your consent ;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to delete this information. For more information about your right to deletion, please see the “Your Rights” section below.
Automatic decision making
If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (including profiling), where that decision-making has a legal effect on you or otherwise significantly affects you.
We engage in fully automated decision making that has a legal or significant effect when using customer data.
Our processor, Shopify, uses limited automated decision-making to prevent fraud that has no legal or significant effect on you.
Services that include elements of automated decision making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Your rights
GDPR
If you are an EEA resident, you have the right to access the Personal Information we hold about you, to transfer it to a new service and to request that your Personal Information be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact information above.
Your personal information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including in Canada and the United States. For more information on how data transfers comply with GDPR, see Shopify's GDPR whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR .
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means that you do not have to re-enter this information each time you return to the site or navigate from page to page. Cookies also provide information about how people use the website, for example whether they are visiting for the first time or whether they visit frequently.
We use the following cookies to optimize your experience on our Site and to provide our services.
[Be sure to compare this list with the current list of Shopify cookies in the merchant store: https://www.shopify.com/legal/cookies ]
Cookies necessary for the operation of the store
|
Name |
Function |
Duration |
|
_ab |
Used in relation to administrator access. |
2 years |
|
_ secure_session_id |
Used in connection with navigation through a storefront. |
24h |
|
_shopify_country _ |
Used in connection with payment. |
session |
|
_ shopify_m |
It is used to manage the client's privacy settings. |
1 year |
|
_shopify_tm _ |
It is used to manage the client's privacy settings. |
30 minutes |
|
_shopify_tw _ |
It is used to manage the client's privacy settings. |
2w |
|
_ showcase_u |
It is used to facilitate updating customer account information. |
1 minute |
|
_consent_tracking _ |
Tracking Preferences. |
1 year |
|
c |
Used in connection with payment. |
1 year |
|
car |
Used in connection with the shopping cart. |
2w |
|
coin_cart |
Used in connection with the shopping cart. |
2w |
|
cart_sig |
Used in connection with payment. |
2w |
|
cart_ts |
Used in connection with payment. |
2w |
|
cart_view |
Used in connection with the shopping cart. |
2w |
|
verify |
Used in connection with payment. |
4w |
|
payment_token |
Used in connection with payment. |
1 year |
|
dynamic_payment_displayed_in_cart |
Used in connection with payment. |
30 minutes |
|
hide_shopify_pay_for_checkout |
Used in connection with payment. |
session |
|
Keep alive |
It is used in relation to the location of the buyer. |
2w |
|
master_device_id |
Used in connection with the merchant login. |
2 years |
|
last step |
Used in connection with payment. |
1 year |
|
remember me |
Used in connection with payment. |
1 year |
|
secure_client_signature |
Used in connection with client login. |
20 years |
|
store_pay |
Used in connection with payment. |
1 year |
|
shopify_pay_redirect |
Used in connection with payment. |
30 minutes, 3 weeks or 1 year depending on value |
|
storefront_digest |
Used in connection with client login. |
2 years |
|
tracked_start_checkout |
Used in connection with payment. |
1 year |
|
checkout_one_experiment |
Used in connection with payment. |
session |
|
checkout_session_lookup |
Used in connection with payment. |
3w |
|
checkout_session_token _<<token>> |
Used in connection with payment. |
3w |
|
identity status |
Used in connection with client authentication. |
24h |
|
identity status -<<token>> |
Used in connection with client authentication. |
24h |
|
identity_customer_account_number |
Used in connection with client authentication. |
12w |
Reports and analysis
|
Name |
Function |
Duration |
|
_ landing_page |
Landing strip pages. |
2w |
|
_ orig_referrer |
Landing strip pages. |
2w |
|
_s |
Shopify Analysis. |
30 minutes |
|
_shopify_d _ |
Shopify Analysis. |
session |
|
_shopify_s _ |
Shopify Analysis. |
30 minutes |
|
_ shopify_sa_p |
Shopify analytics related to marketing and referrals. |
30 minutes |
|
_ shopify_sa_t |
Shopify analytics related to marketing and referrals. |
30 minutes |
|
_shopify_y _ |
Shopify Analysis. |
1 year |
|
_and |
Shopify Analysis. |
1 year |
|
_shopify_evids _ |
Shopify Analysis. |
session |
|
_ shopify_ga |
Shopify and Google Analytics . |
session |
|
client_authentication_provider |
Shopify Analysis. |
session |
|
customer_auth_session_created_at |
Shopify Analysis. |
session |
The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in several ways. Please note that deleting or blocking cookies may negatively impact your user experience and some parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept them through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage or filter cookies, you can find it in your browser's help file or through sites such as: www.allaboutcookies.org .
Additionally, please note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not modify our data collection and use practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.
Complaints
As stated above, if you wish to make a complaint, please contact us by email or post using the details provided under "Contact" above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: https://ico.org.uk/make-a-complaint/ ]