Shipping policy
We ship throughout Europe from our headquarters in Portugal.
2. Processing Times:
All orders will be processed within 48 business hours after payment is confirmed.
3. Shipping Methods:
Available shipping methods will be displayed at checkout.
4. Shipping Costs:
Shipping costs are calculated based on the destination and shipping method selected.
We offer free shipping for local orders over 150 euros
5. Shipping Times:
Standard shipping times vary between 3 to 4 business days.
6. Order Tracking:
A tracking number will be provided once the order has been shipped.
Customers can track their order through our website or messaging platform.
7. Delays and Problems:
We are committed to keeping customers informed of any delays in processing or shipping.
In case of problems with shipping, our customer service team will be available to help and find solutions.
8. Returns and Exchanges:
Please see our returns and exchanges policy for detailed information on how to proceed if there are any issues with your order.
9. Taxes and Duties:
Customs taxes and duties are the responsibility of the customer and may vary depending on the destination country.
10. Customer Support:
Our customer service team is available to answer questions and provide shipping assistance. Contact us at customer@luckysimons.com or +351 968 752 699
Note:
This shipping policy is subject to change. Please check our policies page regularly for updated information.
Thank you for choosing Lucky Simon's